Winner: Don Stephen
I am writing to express my appreciation for the service you gave me in fitting a towbar to my vehicle.
My experience with your company has been nothing but pleasant from start to finish. My initial enquiry was via a phone call and the staff there were extremely helpful and most of all the most competitive - usually the most competitive company has the worst service. This was not the case with City Towbars.
The staff are all extremely friendly, go over and above for customers and made a somewhat inconvenience into a very pleasant customer experience.
I have no hesitation in recommending city tow bars to anyone and I thank you for a great service.
RE: Towbar fitted to Rav 4 last week...
Had a fair bit to do with matters automotive in the past 30 years in the trade.
In that time I have experienced many different levels of quality in Service..Advice..Price..Parts... etc.
I seldom have the urge or need to write and thank a team that genuinely go the extra mile.
Wayne and City Towbar Centre - you guys tick all the boxes which made a 200 kilometre round trip to have a tow bar fitted very worthwhile.
I would like to thank Wayne from City Towbar and Bullbar Centre (Stafford) for the great service he provided me when I was requiring a Nudge bar for my Parjero. He ordered the product and installed it without any problems. The workmanship was 1st class and was everything I expected.
Thank you for installing my tow bar.
The service i received was second to none. The price was as good as any I received in the trade.
City Towbars - I wll be back to buy a nudge bar next week
On Site Installation:
I would like to commend City Towbar and Bullbar Centre for their fantastic job they did on installing my towbar.
I did do my shopping around via telephone and every time I called they had the friendliest and most helpful attitude on the phone, and their price was not to be beaten.
They also provided an onsite installation for very little extra - not to mention the entire convenience of them coming to me.
Paul, who did the installation was excellent. Called to tell me he was running slightly late due to traffic and when he arrived got on with the job straight away. A very efficient and professional installation was completed ahead of time.
All in all, an excellent service from City Towbar and Bullbar Centre and I will definitely be recommending them to whoever requires their services.
Thank you to all the staff for a great service.
I had a towbar fitted to my new Getz on Monday, 15 September. I was very happy with the service I received from Wayne, particularly the care he took with the car and his detailed explanation of the wiring system. The car was ready on time and when I had trouble unscrewing the towhook a few days later, it was immediately fixed for me.
I'd definitely return for any future towbar requirements. Thanks once again for a great job.
I recently purchased a towbar and bike rack from City Towbars. After ringing around I found that they had the cheapest price for the towbar I wanted.
I went to the workshop at Stafford to speak to someone about the towbars and found the staff to be friendly with excellent professional knowledge.
I arranged to have the towbar fitted at my home via phone and once again received excellent service over the phone. When the installation technician arrived to install at my home, he was on time, very friendly and professional and did an excellent job on the installation.
Overall, I found my experiences in dealing with City Towbars to be excellent! A very professional business with helpful and friendly staff. I am happy to recommend their services to anyone.
On Monday one of your fitters, Paul, came to my home and fitted a towbar to my Suzuki Swift.
I was very impressed because he arrived exactly on time and completed the job with the minimum of fuss.
I haven't towed my trailer with it yet but expect that it will be fine.
Thanks for your wonderful service.
I've enclosed a picture of Mick the "experienced one" doing his bit !
Just a short note to thank you for the excellent service I received this morning when Mick called to attach a new towbar and nudge bar etc.
His experience and knowledge were evidenced with all his work and especially when he discovered that the trailer plug on our van wasn't correctly wired and was causing the live wire to melt the plug connection . He suggested a better plug and socket and wired the vehicle with heavier gauge copper.
I was very impressed with his work, which he performed without a break. (Couldn't even tempt him to have a cup of coffee!). Give the man a pay rise!!!
Another good part of this experience was payment of the invoice....it didn't cost a bit because the price was what I expected without any hidden surprises.
Many Thanks for the Great Work!
I had a good towbar on an old car so I shopped around to see how much it would cost to be removed then re-installed on my new car. Of the 3-4 businesses that I visited, all pushed to sell me a new towbar and would not give me a specific quote on what I wanted.
Talking to a mate at work about my predicament he suggested I contact City Towbar.
I rang them and got an estimate over the phone and booked the job in immediately. It was exactly what I wanted and they were very helpful.
On both appointments (remove and install) they were on time, friendly and fast. That's all you need!
I highly recommend the team at City Towbars.
The other day Mick fitted a tow-bar to my Ford BA MKII LPG sedan.
The service from all the staff was excellent from the time I arrived, to when I drove out of the workshop with my newly installed towbar.
I must say, the installation is so good, it looks like it was done in the factory at Ford. Maybe even a little better!
Thanks for the great job guys. I have already recommended your services to a colleague and am happy to let everyone know who put the tow-bar on.
After purchasing a camper trailer from Lifestyle campers, they directed me toward City Towbars.
Having never had a towbar before in my life, Wayne at reception directed me toward the type to suit my needs best.
The following day I called and spoke to Danny and was booked in two days later for installation.
Mick was the installer and arrived on time at my place of work and was no fuss with the installation.
The care shown toward my car with placement of the bumper on protective surface was very reassuring.
The process from initial consultation through to fitting was very simple and uncomplicated.
I would recommend City towbars and would be more than please to use again in the future.
The troops at City Towbar and Bullbar Centre have on numerous occasions been able to attend to our new Colorado's needs.
From the fitting of the towbar and wiring harness to the finicky job of making a tubliner fit properly, they carried this all out with professional advice, expert workmanship and smiles all round.
We will be using them for all our vehicles and recommending them to our friends and business associates.
Glenice and Bob C.
I would just like to let you know that I was very happy with your service and support provided to me during the fitting of a towbar to my car in August 2009.
The service was prompt and friendly and delivered exactly what I needed.
The fitter was Mick and he did an excellent job.
Well done and thank you.
Windsor QLD 4030
Many thanks for the great service that we received this week from you and your team at City Tow Bars.
Our son had booked his vehicle with you this week and had given you the incorrect information regarding what he required.
When we arrived you were able to arrange for the correct parts to be sent to your store to help to get us out of this situation.
I also asked for some extra work to be completed and again this was no problem.
When we arrived the vehicle was ready and waiting with all the work completed.
At all times you and your staff treated us with courtesy and good cheer.
It is difficult to get good customer service coupled with reasonable prices and prompt and complete attention to detail.
City Tow Bars is to be congratulated on the professional way that you conduct your business.
I will reccommend City Tow Bars to everyone.
Allan & Tina & Chris Rhode
I forgot to mention the fitter was Krista.
I phoned around town and got 6 quotes for the installation of a tow bar to be installed on my car, City Towbar and Bullbar Centre's quote came in at over a $100 cheaper then the closet rival and $280 cheaper then Pedders.
Not only was the price right, but they were able to fit my tow bar that day, a more professional fitting and service you would be hard pressed to find.
Brendon called ahead of time to let us know that he would be a bit early, which delighted us because the day before, we had organised with another towbar centre who failed to show up on time and also failed to call and tell us what was happening.
We called City Towbar & Bullbar Centre and they organised for Brendon to come out and fit our towbar at a time that suited us.
Brendon did a fantastic job fitting the towbar to our Hyundai SantaFe.
The work was done quickly, neatly and Brendon was polite and personable!
We would recommend City Towbar & Bullbar Centre to anyone needing a towbar or bullbar fitted.
Just writing a quick email to thankyou for the service received in fitting a new towbar to my car.
I dealt with Brendon who was easy to deal with and pleasant.
He did the job fast, and he did it well.
I haven't had any issues with the setup yet, and I'll have no hesitation to deal with you guys in the future.
I recently had a towbar fitted to my 10 year old Holden Commodore.
It was one of the quickest and easiest installations I have had the pleasure to experience.
The fitter by the name of Andrew turned up at work, he was very pleasant and went to work stright away fitting the towbar. It was all completed very quickly with no mess and no fuss.
Please accept my gratitude for a very pleasant experience, and I will deffinately be recommending City Towbar to everyone I know
My e-mail to let you know I was most impressed with the whole experience in using your company to fit a new tow bar to my Toyota Camry recently.
When I phoned the employee on the phone was courteous and helpful.
He gave me a very competitive price and the job was booked for the next day.
Your mobile fitter Andrew was well presented and professional.
The job was completed on time and I am more than happy with the whole experience.
I would not hesitate in recommending your business to friends and work colleagues.
We at Robertson Plumbing were very impressed by your fitter Andrew.
He was prompt and polite and did a great job at installing towbars on two vehicles on separate occasions.
We would not hesitate to contact you again.
It makes it so much easier to have them fitted onsite.
At 7.30 this morning (and he arrived on time) Andrew arrived at my home and in a pleasant but business-like fashion introduced himself.
He set about the task and in a short time fitted the towbar to my new Toyota Prado.
Then he showed me the testing of the indicator lights etc. and with a smile left.
This is the second time I have had work completed by City Towbar and Bullbar Centre and when I join the grey nomads (next year some time) I will need a bullbar and it will be City Towbars that I will call.
Efficient friendly service from the first phone call to the completed job, at a fair price and all completed at my home.
Too often we hear about the service we didnít get and rarely hear about all the good we do in our own fields.
I recently bought a new Territory and part of the deal was to change the towbar from the old car to the new.
At the 11th hour the dealer advised they couldn't change the towbar over and things were up to us to resolve. Having recently bought a caravan a car with no towbar isn't much use. I wasn't sure how to explain to my wife that we'd have to purchase another towbar, etc.
A phone call to Wayne and the wheels were in motion to remove the bar. What could have been a real problem was solved by that call - bring the car down and we'll fit you in.
I thank you also to Andrew, who had to sort out the electrics when fitting the bar to the new car.
I hate anything to do with cars, I don't know how you do it.
I will be sure to put City Towbars name forward to our fleet manager and anyone else who needs a trouble-free experience with friendly staff.
Nudgee Qld 4014